Re: Am I the bonehead or is it SprintLink?

[Brian Horvitz <horvitz () nsa shore net>]

Could be that they physically handle full and partial T1 circuits on
different facilities.  I would imagine that Sprint brings in many circuits
on a large trunk so, to avoid the interruption of moving one end of the
circuit which could take it down for hours while the telco does their work,
they just install a new circuit and the customer does a cutover.

        Brian

At 12:43 PM 9/16/97 -0400, Jay R. Ashworth wrote:
> On Tue, Sep 16, 1997 at 09:11:52AM -0700, Ehud Gavron wrote:
> > > We currently have SprintLink T-1 service.   We have very low
utilization on
> > > that link, and so save money we requested to be downgraded to 256K.
> > > Well, BellSouth just showed up to install our "new" T-1 to SprintLink.
Huh?
> > > I told them to go away until I had more information.
> > > Is SprintLink being a bonehead or am I just totally clueless?
> >
> >      Downgrading?  There's no such thing.  Upgrading service is
> >      common and installation charges are often waived.  Downgrading
> >      means you requested a new install of a 256K circuit.  Now
> >      you could try and specify that they use the same span, but
> >      your salesperson is unlikely to want to do that -- because      
> >      it cause MORE paperwork for them for a lesser return.
>
> IOW, Sprint _is_ being a bonehead.
>
> No, he did _not_ request an install of a new 256K circuit.  No,
> downgrading does _not_ mean that.  My suggection would be, if they're
> going to be that stupid, and you have to have a new circuit installed
> anyway... get it from someone else.
>
> Cheers,
> -- jra
> -- 
> Jay R. Ashworth
jra () baylink com
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