Re: Plethora of UUnet outages and instabilities

[Wayne Bouchard <web () typo org>]

I know one of the problems that UUNET has been having (and I believe
several other folks as well) is high CPU usage on many of their
routers. (When the ping times to the router itself get high its either
a congested link or, usually, a router thats spinning hard..) However,
thats not a problem you can fix easily or fix overnight.

> Oh God, NYC1.  Look out for that ugly beast...  We are unfortunate enough
> to have a connection off of that thing.  The NOC is good, if you're up for
> entertainment.  Let me count the times I've heard "what's traceroute" on
> the phone with them.  Let me tell you about outages where they "forgot to
> take the loopback off the T" for like 6 hours.  Or my favorite (once you
> hit a high-level brainwashed engineer) the good old "I don't see *any*
> packet loss, so everything is OK".  "Yes, but I'm seeing ping times of
> 500ms to your router, and our line isn't near saturation by a long
> shot"...  "I don't see any packet loss", etc...
>
> blech.  I would not recommend them to my worst enemy.
>
> Charles
>
> ~~~~~~~~~                                          ~~~~~~~~~~~
> Charles Sprickman                             Internet Channel
> INCH System Administration Team                          (212)243-5200
> spork () inch com                                      access () inch com
>
>
> On Mon, 30 Jun 1997, Alex Rubenstein wrote:
>
> > Date: Mon, 30 Jun 1997 18:18:06 -0400
> > From: Alex Rubenstein <alex () nac net>
> > To: Josh Beck <jbeck () connectnet com>, nanog () merit edu
> > Subject: Re: Plethora of UUnet outages and instabilities
> >
> >
> > All I know is they suck moose nipples, and I disconnected from them last
> > week. They have been having problems in/around cr1.nyc1 for MONTHS now, and
> > they are doing nothing (that I can see) to fix it. Thier first-level
> > support is horrendous. One guy once said to me, "Routers have
> > processors?!". Another hung up when I told him to put "CUSTOMER IS IRATE"
> > on the trouble ticket. 
> >
> > There are some GOOD guys over there, but them seem to be disappearing? (are
> > you there, Mr. Hannan?)
> >
> > HELLO, GENUITY (anyone who is looking for a new provider, Genuity is DAMN
> > good. and a DAMN good NOC. Sales guys are a little whacky, tho).
> >
> >
> >
> > At 02:12 PM 6/30/97 -0700, Josh Beck wrote:
> > > Has everyone else been seeing the almost daily UUnet outages recently,
> > > does anyone know what the true causes of these have been?
> >
> > ---
> >
> >  "Don't go with a spineless ISP;
> >     we have more backbone." 
> >
> > Alex Rubenstein -- alex () nac net -- KC2BUO -- www.nac.net
> > net @ccess corporation, 201-983-0725 -- 201-983-0725


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Wayne Bouchard                             GlobalCenter
web () primenet com                           
Primenet Network Engineering               Internet Solutions for
(602) 416-6422   800-373-2499 x6422        Growing Businesses
FAX: (602) 416-9422
http://www.primenet.com                    http://www.globalcenter.net
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