Re: Routing Loops

[Mark Davisson <markd () ans net>]

> <list copied as a follow-up. Further discussion by me will be off-list.>
>
>  I would contact Gridnet's NOC to work with you and ANS' NOC to address the
> issues. I am able to trace from the east coast to the address, bouncing the
> trace off of ANS' Reston, VA router, but not from their San Francisco
> router.

The ANS NOC identified the problem which should now be resolved.  As
Michael points out, the best course of action to get a problem like
this resolved is to send email to trouble () ans net.  Sorry about the
inconvenience.

Mark Davisson
ANS Network Engineering

> When it occurs again, you may want to go to http://nitros.digex.net and
> look at how the route is being listened to by a provider (THANKS DIGEX FOR
> A GREAT TOOL!).
>
> +mike
> network operations
> INTERPATH
>
> > Here is an example a Customer sent me.  Sorry for the poor formating...
> > trying to get from www.hyperchat.com to one of our dial up sites in
> > Jacksonville, FL.
> >
> > Sat Feb 08 19:19:06 bd3u *
> > seph said to Minnie:
> >
> >     hi!.. *smile*.. it doesnt appear he is being blocked.. but..there
> > does appear to be a routing problem preventing
> >     him from getting here...
> >
> >     Below is a trace which shows the problem. He needs to send this
> > trace to his provider...and ask them to followup
> >     and ask ANS to fix the problem... okay?
> >
> >     Thanks...Seph
> >
> > Tracing route to d00016.jax.bellsouth.net [207.53.14.17] over a maximum of
> > 30 hops:
> >       1    10 ms    10 ms    10 ms  usa-cisco.hyperchat.net[165.212.218.8]
> >       2    10 ms    10 ms    10 ms  165.212.231.1
> >       3   181 ms   120 ms   110 ms  192.156.196.252
> >       4   100 ms   100 ms   121 ms  192.103.71.33
> >       5    30 ms    50 ms    40 ms  140.222.96.221
> >       6    60 ms    71 ms    50 ms
> > h12.t8-0.San-Francisco.t3.ans.net[140.223.9.17]
> >       7     *       90 ms   110 ms
> > h13.t16-0.Los-Angeles.t3.ans.net[140.223.9.14]
> >       8    80 ms    60 ms    50 ms
> > h12.t8-0.San-Francisco.t3.ans.net[140.223.9.17]
> >       9   101 ms    90 ms    80 ms
> > h13.t16-0.Los-Angeles.t3.ans.net[140.223.9.14]
> >      10    70 ms    90 ms    91 ms
> > h12.t8-0.San-Francisco.t3.ans.net[140.223.9.17]
> >      11   110 ms   160 ms   120 ms
> > h13.t16-0.Los-Angeles.t3.ans.net[140.223.9.14]
> >      12   120 ms   110 ms   100 ms
> > h12.t8-0.San-Francisco.t3.ans.net[140.223.9.17]
> >      13   140 ms   130 ms   120 ms
> > h13.t16-0.Los-Angeles.t3.ans.net[140.223.9.14]
> >      14   171 ms   180 ms   150 ms
> > h12.t8-0.San-Francisco.t3.ans.net[140.223.9.17]
> >      15   131 ms   150 ms   110 ms
> > h13.t16-0.Los-Angeles.t3.ans.net[140.223.9.14]
> >      16   120 ms   111 ms   130 ms
> > h12.t8-0.San-Francisco.t3.ans.net[140.223.9.17]
> >      17   180 ms   130 ms   131 ms
> > h13.t16-0.Los-Angeles.t3.ans.net[140.223.9.14]
> >      18   130 ms   120 ms   120 ms
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