Re: Service Problems

[mike () merit edu]

> "ok to take the circuit down for testing" - the problem i was trying to 
> get resolved was related to peering.. go figure.. I still haven't heard 
> back from MCI.. UUNET on the other hand I managed to get a call through 
> to a tech there immediately... I've given up on trying to get through to 
> MCI.. I've had nothing but good experience with them on the physical 
> circuit level.. and the routing guys installing the circuit were great.. 
> but trying to get a [routing] tech on the phone for trouble issues just 
> sucks.

I'll also vote for UUnet.  They provide several days notice of any expected
brief outages.  The only occasion I had to call a tech I got through immediately
(during off hours) to someone who was able to make BGP changes with no problem.
Installation also went through without a hitch well ahead of schedule.


 Regards,
 Mike

------------------------------
Mike Levy, PhD, PE              (206) 217-0158
Cortland Electronics Corp.      (206) 282-9445  fax
1509 Queen Anne Ave N., Suite 274
Seattle, WA                     mike () cortland com
                                http://www.cortland.com