Interesting People mailing list archives
re Google Plans to Build Ultra High-Speed Broadband Networks
From: Dave Farber <dave () farber net>
Date: Sat, 13 Feb 2010 12:11:13 -0500
Begin forwarded message:
From: radix42 () gmail com Date: February 12, 2010 1:04:44 PM EST To: dave () farber netSubject: RE: [IP] Google Plans to Build Ultra High-Speed Broadband Networks
For IP if you wish of course…In my mind the biggest hurdle to success in this for google is going to be customer service. They have always, in my experience, been terrible at responding to any issues users have, regardless of service, paid or free. They will have to deal with people on the phone, and either build or buy the expertise in this area. Ououtsourced call centers have a decidedly mixed track record in the ISP business.-David Mercer From: David Farber <dave () farber net> Sent: Thursday, February 11, 2010 6:48 AM To: ip <ip () v2 listbox com>Subject: [IP] Google Plans to Build Ultra High-Speed Broadband NetworksBTW the issue in my mind is whether Google can handle the customer interface, they have had real problems with their cell phone. Network expertise is not sufficient .djf Begin forwarded message: From: "Faulhaber, Gerald" <faulhabe () wharton upenn edu> Date: February 10, 2010 8:04:31 PM EST To: Charles Jackson <clj () jacksons net> Cc: David Farber <dave () farber net>Subject: RE: [IP] Google Plans to Build Ultra High-Speed Broadband NetworksChuck [Dave, I’m happy to have this exchange on IP, if Chuck agrees] --I mis-spoke. I meant experience in running a local distribution network, and was a bit sloppy in not being specific. But running a long-haul network is worlds apart from running a local distribution network. Evidence? Many of the CLECs circa 2000 were run by redundant AT&T operations guys, who thought they understood networks. Turns out they were clueless when it came to local distribution, and most went belly-up (helped along by recalcitrant ILECs of course). But these guys went into a business they didn’t u nderstand while thinking they did understand it. Running Google’s C DN is no experience for local distribution.[The entire original message is not included]
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- re Google Plans to Build Ultra High-Speed Broadband Networks Dave Farber (Feb 13)
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- re Google Plans to Build Ultra High-Speed Broadband Networks Dave Farber (Feb 13)