more on tracking old money

[David Farber <dave () farber net>]

Begin forwarded message:

From: Michael Kende <Michael.Kende () analysys com>
Date: August 9, 2006 11:36:03 AM EDT
To: dave () farber net, "M. Sean Fosmire" <hatgem () gmail com>
Subject: RE: [IP] more on tracking old money

This is great advice.  My insurance company once declined a large number
of old claims, and when I appealed and asked for the documents they said
that they were not allowed to send the full copies of the bills to me
because of HIPAA requirements.  They gave a lot of ridiculous reasons
why HIPAA forbid them from sending me my own medical bills, but I asked
them to cite the specific passage in HIPAA and they kept saying that
somebody would get back to me with that.  In the end they just waived
the claims (not related to their inability to find the HIPAA
requirements, of course), and never did get back to me on the HIPAA
issue.  I believe that it starts with general officiousness on the part
of the employees, coinciding in this case with their desire to get the
claims back, and fostered by the fact that very few people must bother
to push back.

Michael

-----Original Message-----
From: David Farber [mailto:dave () farber net]
Sent: Wednesday, August 09, 2006 8:04 AM
To: ip () v2 listbox com
Subject: [IP] more on tracking old money



Begin forwarded message:

From: "M. Sean Fosmire" <hatgem () gmail com>
Date: August 9, 2006 7:44:10 AM EDT
To: dave () farber net
Subject: Re: [IP] tracking old money

Here is an exercise for you. The next time someone demands that you
disclose private information because "the law requires it", ask them for
a citation to the statute or regulation that requires it. Ninety- eight
percent of them time they will be unable to respond. Tell them that you
will answer when they can give you the citation (and after you have had
a chance to check it).

In a large number of cases, there is no such requirement. Companies
often claim that "the law requires" that you do something that they
simply want you to do. And even if the request is made in good faith, it
is often the case that someone has misinterpreted a legal requirement
somewhere.



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