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more on Verizon CEO sounds off on Wi-Fi, customer gripes
From: David Farber <dave () farber net>
Date: Mon, 25 Apr 2005 17:07:10 -0400
------ Forwarded Message From: DV Henkel-Wallace <gumby () henkel-wallace org> Date: Mon, 25 Apr 2005 13:01:11 -0700 To: <eric.rabe () verizon com>, <david.e.young () verizon com> Cc: Dave Farber <dave () farber net> Subject: Re: [IP] more on Verizon CEO sounds off on Wi-Fi, customer gripes It is unfortunate that the paper might have given the wrong impression of Seidenberg's comment. I know both how hard it is to trim and interview and how frustrating it usually is to see how an interview (or any story) comes out in print. But to be fair, Seidenberg's remarks were entirely consistent with the experiences and expectations of most Verizon (or other mobile phone) customers (I myself am currently a Verizon customer and on the lookout for an alternative). Mobile carriers disable key features of telephones in an attempt to control the customer, attempt to restrict the set of phones available, and treat coverage information as a state secret. As a customer you feel more like an enemy than someone valued by your vendor. Yes, Verizon anecdotally appears to be the largest carrier in the Bay Area, but not because they are popular. Since I am searching for a new carrier (even though I must pay a termination fee to move) I ask people what they use. Not one has liked their carrier, and more than one has volunteered to me that they use Verizon because "they suck the least." I wouldn't call that a vote of confidence. So perhaps the Chronicle's editing wasn't so bad at all. -d ------ End of Forwarded Message ------------------------------------- You are subscribed as lists-ip () insecure org To manage your subscription, go to http://v2.listbox.com/member/?listname=ip Archives at: http://www.interesting-people.org/archives/interesting-people/
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- more on Verizon CEO sounds off on Wi-Fi, customer gripes David Farber (Apr 25)