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last on -- Appears that a contract from Apple is NOT worth the Paper it is written on!
From: Dave Farber <dave () farber net>
Date: Thu, 28 Nov 2002 10:49:08 -0500
It is because I (we) tend to expect more from Apple and usually get it djf ------ Forwarded Message From: Glenn Fleishman <glenn () glennf com> Date: Thu, 28 Nov 2002 07:32:50 -0800 To: Dave Farber <dave () farber net> Subject: Re: <[IP]> Appears that a contract from Apple is NOT worth the Paper it is written on! I'm not sure why you published this long account of low-level routine incompetence, which is prevalent throughout the industry. Apple typically gets tested out by the independent analysis groups as having tech support as good as Dell's. Since I write an Apple column for the Seattle Times, I get random email from readers who have problems. In the two years I've written my column, I've received a grand total of ONE piece of email from someone complaining about a support policy issue (out of probably 1,000 pieces of email), and that was a problem with getting a full OS X 10.1.x installer because of a particular problem. Gordon is right that it's absurd what he went through, but he needs to escalate into management (managers, at least) rather than use the faulty logic of relying on front-line tech support people to extrapolate on Apple's policies. I've had dozens of items repaired under AppleCare of all kinds, including broken LCD displays on PowerBooks, as have had my freelance officemates -- one Titanium (an early shipping model) has gone back THREE TIMES and repaired each time almost instantly, correctly, and without complaint. ------ End of Forwarded Message ------------------------------------- You are subscribed as interesting-people () lists elistx com To unsubscribe or update your address, click http://v2.listbox.com/member/?listname=ip Archives at: http://www.interesting-people.org/archives/interesting-people/
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- last on -- Appears that a contract from Apple is NOT worth the Paper it is written on! Dave Farber (Nov 28)