IP: is Comcast a Monty Python clone, or what?

[David Farber <dfarber () earthlink net>]

-----Original Message-----
From: Richard Jay Solomon <rsolomon () dsl cis upenn edu>
Date: Tue, 29 Jan 2002 12:05:15 
To: farber () cis upenn edu (David Farber)
Subject: is Comcast a Monty Python clone, or what?

 From http://macfixit.com


> Comcast: follow-up reader reports
>
> Today's email is still full of stories from the front line of the 
> Comcast switchover. (See previous one, two, and three.) Here is the 
> latest:
>
>
> Getting a clear answer from tech support In a follow-up to our note 
> yesterday about users getting different information depending on who 
> they spoke with, Douglas Brown writes: "After the switchover I was 
> told that the cable modem (Motorola CyberSurfer) I was leasing from 
> Comcast was not able to reliably get an IP address from the new 
> setup. I decided to run down the street and buy a new one. When I 
> called Comcast back to give them the MAC address, etc., I was 
> informed that the modem I chose was not supported. A few minutes 
> after this call ended, I called back to ask another question. This 
> person told me that the new modem was indeed supported. He said it 
> was printed in black and white on the list in front of him. I made 
> several more of these calls and each time the answer would change... 
> Yes, the modem is supported, no it's not, yes it is, etc. The 
> problem is that when you call, you are connected to a person in some 
> random city in North America. Apparently, these people only know 
> things about their local segment of the Comcast network. If a modem 
> is supported in your area, but you are connected to someone where 
> the modem isn't supported, then you are told that you can't use your 
> modem. The bottom line: consider asking where the support person is 
> located. If he or she isn't local, ask to be transferred to the 
> support center nearest you."

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