Interesting People mailing list archives
IP: Online reliability will carry a price
From: Dave Farber <farber () cis upenn edu>
Date: Sun, 18 Jul 1999 11:09:21 -0400
From: "Gillmor, Dan" <DGillmor () sjmercury com> To: "'farber () cis upenn edu'" <farber () cis upenn edu> http://www.sjmercury.com/svtech/columns/gillmor/docs/dg071899.htm SO you've moved all your stock trading to the Internet, where you can pay a minuscule commission when you buy or sell any number of shares at any price. Or you spend hours buying and selling things in online auctions. And then it happens. Or, rather, it doesn't. You want to make a quick stock trade on an especially busy day in the equities markets, and your online brokerage doesn't respond to your Web browser. Or you were planning to peddle or bid on something cool at the auction site, and all you get is a message saying there are technical difficulties and please be patient. You're outraged at these online companies. You should grow up. This is life in the Information Age, at least the early stages. Once you do grow up, get mad -- but do it productively. Do business with companies that treat you right, but expect to pay a little more for the privilege.
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- IP: Online reliability will carry a price Dave Farber (Jul 18)