Re: Incident Response Database

[<wozz () 0xdeadbeef org>]

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RT for Incident Reponse

http://www.bestpractical.com/rtir/

I used RT a few years back to manage a security/abuse mailbox for a nationwide
broadband ISP.  It worked well enough for what it was, but I wish RTIR
had been around back then.  Everything we found missing in RT has been
addressed in RTIR.

On Thu, 18 Mar 2004 12:32:24 -0800 Russell Fulton <r.fulton () auckland ac nz>
wrote:
> On Fri, 2004-03-19 at 05:18, Jason M. Leonard wrote:
>
> > We use RT (Request Tracker) for our help desk and trouble ticket
> system.
> > It works great for all sorts of tracking and it's pretty handy
> for
> > managing non-human email accounts, as well.  Plus it's free.
> >
> > http://www.bestpractical.com/rt/
>
> At the 2003 FIRST meeting someone described extensions to RT for
> dealing
> with security incidents, including being smart abou IP addresses
> etc
> (automatically make IPs and dn links that take you to whois info),
> the
> ability to link large numbers of calls to a particular incident
> so they
> can all be closed together and other stuff.
>
> I seem to remember they called the extended version IRT.  Dam! I
> can't
> find the article in the proceedings.  From memory work was done
> by Best
> Practice and commissioned by DFN CERT, the intention was to release
> code
> under the same terms as RT.
>
> --
> Russell Fulton                                    /~\  The ASCII
> Network Security Officer                          \ /  Ribbon Campaign
> The University of Auckland                         X   Against HTML
> New Zealand                                       / \  Email!
>
>
>
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Security Linux, the comprehensive security solution that combines six
applications in one software solution for ease of use and lower total cost of
ownership.

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