Serious problems with launch of new online service of Sampo Bank

[Juha-Matti Laurio <juha-matti.laurio () netti fi>]

"Sampo's transfer during Easter weekend to the ownership of the Danish Danske Bank was by no means a smooth transition.

The bank's website crashed early in the morning. The online banking service functioned only sporadically during the 
day, and even some of the bank's cash dispensers would not work.
The bank's telephone service did not work, and the queues at the branch offices were hours long.
     
Especially frustrating was that some of the bank's debit, and credit cards would not work with ATMs.

Hannu Vuola, Sampo Bank's head of communications, said that the problem applied to a few hundred customers with a 
combined Sampo debit card and MasterCard credit card.
Some Sampo customers also reported problems with combined Sampo-Visa cards and with some, the difficulties extended to 
regular Sampo debit cards."
--clip--

More at
http://www.hs.fi/english/article/Serious+problems+with+launch+of+new+online+service+of+Sampo+Bank/1135235064450

Juha-Matti
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