funsec mailing list archives
230 Days of Customer Service Hell over Sony DRM
From: "Fergie" <fergdawg () netzero net>
Date: Wed, 21 Jun 2006 12:48:52 GMT
Amazing. [snip] This is the permalink to the huge chronicle of my continued customer service experience with Sony BMG to get my DRM/rootkit settlement check and albums. After I (legally) purchased a music album that infected my computer with the malicious spyware rootkit program back in November 2005, I immediately contacted Sony and requested help. It's now been 230 days since my first customer service call and blog post, and the issue is still not resolved. I've chronciled every e-mail and phone call on my blog - exemplifying Sony's utter incompetence in fixing their DRM woes. Not only did they lose the CD I mailed them, lose my written settlement claim and then accidentally file two claims for me, they then tried to pawn off Sony CONNECT codes on me when I specifically requested iTunes (I'm boycotting all Sony products, naturally). Hopefully the phone numbers and e-mail contacts I've posted will help the thousands others still trying to get their settlements from Sony's spyware fiasco. [snip] More here: http://www.perfectporridge.com/2006/06/sony_bmg_drm_rootkit_spyware_a_1.html - ferg -- "Fergie", a.k.a. Paul Ferguson Engineering Architecture for the Internet fergdawg () netzero net or fergdawg () sbcglobal net ferg's tech blog: http://fergdawg.blogspot.com/ _______________________________________________ Fun and Misc security discussion for OT posts. https://linuxbox.org/cgi-bin/mailman/listinfo/funsec Note: funsec is a public and open mailing list.
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