Full Disclosure mailing list archives
Re: How much time is appropriate for fixing a bug?
From: valdis.kletnieks () vt edu
Date: Mon, 09 Jul 2012 08:47:41 -0400
On Sun, 08 Jul 2012 14:07:52 +0200, "Stefan Kanthak" said:
The "industry" will (typically) not fix any error if the cost for fixing exceeds the loss (or revenue) that this fix creates, including the vendors gain/loss of reputation, gain/loss of stock value, loss of money in court cases or due to compensations, loss of (future) sales due to (dis-)satisfied customers, ...
Court cases? *Really*? When was the last time you saw a court case about defective COTS software? You see the occasional squabble regarding bespoke one-off developments, but your average shrink-wrapped EULA does a pretty good job of absolving the vendor from all blame, no matter how egregious the error. Oftentimes, they even manage to waive responsibility for the common-law concepts of "merchantability" or "fitness for intended use".
Joe Average can't tell the difference between a program which is designed, developed, built and maintained according to the state of the art, and some piece of crap that is not.
That's OK. Those of us who do this for a living are *also* often hard-pressed to find any notable difference between "state of the art" and "piece of crap", as they're about as close as the two level of a hyperfine transition of a cesium atom.
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Current thread:
- Re: How much time is appropriate for fixing a bug?, (continued)
- Re: How much time is appropriate for fixing a bug? Georgi Guninski (Jul 07)
- Re: How much time is appropriate for fixing a bug? Thor (Hammer of God) (Jul 07)
- Re: How much time is appropriate for fixing a bug? Kurt Ellzey (Jul 09)
- Re: How much time is appropriate for fixing a bug? Georgi Guninski (Jul 08)
- Re: How much time is appropriate for fixing a bug? Stefan Kanthak (Jul 09)
- Re: How much time is appropriate for fixing a bug? Thor (Hammer of God) (Jul 08)
- Re: How much time is appropriate for fixing a bug? Stefan Kanthak (Jul 09)
- Re: How much time is appropriate for fixing a bug? Georgi Guninski (Jul 09)
- Re: How much time is appropriate for fixing a bug? Thor (Hammer of God) (Jul 09)
- Re: How much time is appropriate for fixing a bug? Григорий Братислава (Jul 09)
- Re: How much time is appropriate for fixing a bug? valdis . kletnieks (Jul 09)