Re: Security Contact at ESRI GIS?

["Thor (Hammer of God)" <thor () hammerofgod com>]

Mus uni non fidit antro.

> -----Original Message-----
> From: Jeffrey Walton [mailto:noloader () gmail com]
> Sent: Friday, December 03, 2010 10:24 AM
> To: StenoPlasma () exploitdevelopment com
> Cc: KF (lists); Thor (Hammer of God); full-disclosure () lists grok org uk
> Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
>
> On Fri, Dec 3, 2010 at 1:05 PM, StenoPlasma @ ExploitDevelopment
> <StenoPlasma () exploitdevelopment com> wrote:
> > All,
> >
> > Thanks for the input.  I went to this list for help because ESRI
> > support has been non-responsive to outsiders.
> Quod erat demonstrandum
>
> > -------- Original Message --------
> > > From: "KF (lists)" <kf_lists () digitalmunition com>
> > > Sent: Friday, December 03, 2010 10:00 AM
> > > To: "Thor (Hammer of God)" <thor () hammerofgod com>
> > > Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
> > >
> > > ESRI support typically does not speak to people unless you have a
> > > support
> > contract. Historically they can be hard to contact even as a Site
> > License admin.
> > > Let me know if you need any help.
> > > -KF
> > >
> > > On Dec 3, 2010, at 12:18 PM, Thor (Hammer of God) wrote:
> > >
> > > > Jump through hoops?  The customer service link is a simple submit form.
> >  It also has a phone number.  It also has a "customer feedback" submit
> > form.  No "acceptance of terms" required (not that it would matter
> anyway).
> >  And I think you completely understand what my point is... :)
> > > > t
> > > >
> > > > -----Original Message-----
> > > > From: Jeffrey Walton [mailto:noloader () gmail com]
> > > > Sent: Friday, December 03, 2010 9:11 AM
> > > > To: Thor (Hammer of God)
> > > > Cc: StenoPlasma () exploitdevelopment com;
> > full-disclosure () lists grok org uk
> > > > Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
> > > >
> > > > On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God)
> > <thor () hammerofgod com> wrote:
> > > > > Have you the "Contact Us" section on the website?   They have
> > > > > links to
> >
> > > > > both customer service and technical support.  That might be a good
> > > > > place to start.
> > > > Using the website (and hence their web submittal forms) requires
> > agreeing to the company's terms of service. Email does not. Its a
> > compelling reason not to jump through the hoops to contact the company
> > through the website.
> > > >

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