Full Disclosure mailing list archives
Re: Sonicwall license servers down .. all customers affected
From: "James Matthews" <nytrokiss () gmail com>
Date: Tue, 2 Dec 2008 22:08:34 +0200
I am sure Sonic wall is going to lose many customers and other companies should learn and not put DRM in their products. I hope this will teach them. On Tue, Dec 2, 2008 at 9:36 PM, Elazar Broad <elazar () hushmail com> wrote:
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 I stopped using SonicWall when I learned I had to purchase a whole new device for a customer that just wanted to add a few more machines to their network, instead of bumping the license like most "normal" vendors. On Tue, 02 Dec 2008 14:14:43 -0500 IT Security <it.security.lists () gmail com> wrote:Sonicwall (makers of various security products) has had their license manager (server) go haywire overnight and it's "reset" (meaning invalidated) the licenses on all of their email security products. This means customers can't login to their own systems (a good case against draconian DRM like this). Calls to support have gone straight to voicemail all morning, and no ETA for resolution yet exists. This is affecting **all** of their customers, as far as I can tell (and based on what I'm told by their general support ticket-taker). Their forum (probably requires registration) is full of complaints about it. Screenshots of it and other problem areas are available on request .. but I don't want to email them to this entire list). The first alert was these warnings : ---------------------------------------------------------------- ~~ SonicWALL Email Security Alert (6.2.2.1071) ~~ ---------------------------------------------------------------- [Summary: Your Email Security licenses have been reset.] Details: Host Name: **ourmailhost** Description: The Email Security licenses have been reset at 12/02/2008 04:18 EST. The email filtering will not be working. TimeStamp: LocalTime: Tue Dec 2 04:18:49 2008 GMT: Tue Dec 2 09:18:49 2008 Additional Information: Recommended Action: Please contact SonicWall Technical Support. A response from their technical support on the issue went like this : "The issue is on our backend server who stores the registrations, some ES appliances got licences resetted. The exact cause is still being analized with high priority. In those cases entering the mysonicwall credentials or uploading file solve the issue. Kind Regards Ivan" And as of now, their license server is **still** off-line : $ telnet licensemanager.sonicwall.com 443 Trying 204.212.170.143... telnet: Unable to connect to remote host: Connection refused DRM schemes like this only cause problems for the LEGITIMATE customers .-----BEGIN PGP SIGNATURE----- Charset: UTF8 Version: Hush 3.0 Note: This signature can be verified at https://www.hushtools.com/verify wpwEAQECAAYFAkk1jiwACgkQi04xwClgpZidpwP9EGnoiLpcTxqCI8uZn6IPZ5xNfSXs mFJBuV7+4DimJdh1Wr6XdevITM3XTvb56SqoLuKYXJTatlt5pExV16PqpCbNFTIGJl/x TjqFF2//M1GE0+02mfSpVFBTXAsji6chEWSM7KSk+4h/BGIpppc1bLC45JEscgrEWp4N OBvxfp8= =zRVw -----END PGP SIGNATURE----- -- Paying too much for your business phone system? Click here to compare systems from top companies. http://tagline.hushmail.com/fc/PnY6qxu9tWrxyM1PdHDmXgMv34TDO7Gvn9NbAdfSuL24iBSp0vlKw/ _______________________________________________ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
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Current thread:
- Re: Sonicwall license servers down .. all customers affected Elazar Broad (Dec 02)
- Re: Sonicwall license servers down .. all customers affected James Matthews (Dec 02)