Re: Addressing Cisco Security Issues

["Micheal Patterson" <micheal () tsgincorporated com>]

----- Original Message ----- 
From: "Jason Dodson" <mindchild () yahoo com>
To: "Geo." <geoincident1 () getinfo org>; <full-disclosure () lists netsys com>;
<bugtraq () securityfocus com>
Sent: Monday, March 29, 2004 1:35 PM
Subject: Re: Addressing Cisco Security Issues


> I have had a similar run-around with AT&T Broadband and Sprint a while
back, pertaining to a DoS
> attack my organization was experiencing. Not to dive into details, to
resolve the issue, I got
> them both on the line in a 3-way conversation, and it was taken care of in
less then 5 minutes.
> They didn't seem to eager to shrug off the responsibility to someone else,
when that someone else
> was right there on the phone.
>
> Jason Dodson


I've had similar situations between former Brooks Telecom (now
WorldComm/MCI) and SBC for pri and DS3 circuit issues. Once I was able to
get both NOC's on the line, they couldn't point the blame at anyone else.
When one side would try, the other would say, well, no it can't be that
because of ... and they started working together to get the problem
resolved. When you're on the line with only one party, it's easy for them to
point to the distant end as a problem.

--

Micheal Patterson
TSG Network Administration
405-917-0600

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