RE: [Fwd: Caveat Emptor: Verizon's email service and ol 'live' customer support challenges]

["Myers, Marvin" <MRMyers () anteon com>]

I too use Verizon DSL, and unlike you, I do not have the same issue with
the spam folder as you. My spam folder is not a copy of my Inbox and it
automatically empties instead of filling up. Check your settings on the
options page. I get over 400 spam e-mails a day and have never had my
mailbox fill up. And I have only a 10MB limit. As for the insecure
login, I do agree somewhat, with the exception that of all of the people
I know who use it I have not heard of one of them being compromised.
Can't say the same for Yahoo and the other freebies.
 
 
-----Original Message-----
From: Adam H. Pendleton [mailto:fmonkey () fmonkey net] 
Sent: Thursday, August 21, 2003 11:51 AM
To: full-disclosure () lists netsys com
Subject: [Full-disclosure] [Fwd: Caveat Emptor: Verizon's email service
and ol 'live' customer support challenges]
 
Observations from a Verizon customer (emphasis is mine):

-------- Original Message --------
> Recently switched to Verizon's dsl service. Following experience should
be 
> noted by present and prospective Verizon email users.
>
> Today, after returning from a 2 day weekend away from downloading email

> from the server, got a warning mesage that my inbox (which holds 30
meg!) 
> was close to being full.
>
> Reason: my 'spam filter box' -- which I had disabled as it is useless 
> --  held 24 meg! of mail (basically copies of my inbox). As my 'spam 
> filter box' which is supposed to automatically be cleaned out every 2
days 
> has not yet been cleared, I was close to my limit. As I get about 130
spam 
> messages every 12 hours! such double counting of incoming messages by 
> Verizon can quickly fill up most user's inbox and start bouncing
messages.
> The warning suggested that I go to Verizon's web based email 
> (netmail.verizon.net) to delete unwanted messages. I did that.
>
> What I found when I went there was not comforting.
>
> Unlike Yahoo, and other popular web based email providers, Verizon does

> not provide a 'secure' sign in option to its web based email system.
Nor 
> is its sign in automatically encrypted. Such ommision is hardly
consonant 
> with Verizon's publicly stated concern for the privacy and online
security 
> of its users.
 
ahp