Firewall Wizards mailing list archives
Re: UPS Worldship connection problems with new firewall device
From: "Keith A. Glass" <salgak () speakeasy net>
Date: Fri, 26 Aug 2005 17:32:29 +0000
For starters: 1. Create a rule allowing all ports to and from the 153.2.x.x network. That should get you connected. It's not as secure, but should work. . . 2. Call the UPS help desk. Ask SPECIFICALLY what ports and protocols are used by the following apps: gethostip.exe, shipups.exe, upslnkmg.exe Then tailor the rule you created in #1 to allow bi-directional traffic on those ports and protocols (or port ranges) specified by the UPS Helpdesk. . .
-----Original Message----- From: Servie Platon [mailto:servie_tech () yahoo com] Sent: Thursday, August 18, 2005 12:52 AM To: firewall-wizards () honor icsalabs com Subject: [fw-wiz] UPS Worldship connection problems with new firewall device Hello FW-Wizards and gurus, I have upgraded my Sonicwall SOHO3 to TZ170 a couple of weeks back for my small office network. Everything seems to be working fine except for one laptop which accesses UPS (United Parcel Service) Worldship network. As its description from the UPS website. UPS WorldShip® is a full featured, Windows®-based, shipping software application for customers with high volume shipping needs. WorldShip allows customers to accelerate, streamline and enhance not only their shipping processes, but financial and customer service processes as well. When we first installed the program in one of the laptops, it seems to be working fine with the SOHO3 firewall. And when, we upgraded to the Sonicwall TZ170, that's when the problem started to set in. We were told by UPS technical support since we have upgraded a firewall appliance, the firewall rules may have blocked inbound and outbound communication between our small office network and UPS's network. Furthermore, we were told that we need to enable support for gethostip.exe, shipups.exe, upslnkmg.exe alongside allowing access for 153.2.x.x network. Since I don't see any documentation on this Sonicwall TZ170 to do the adding of .exe files to the firewall that supports this method. I am uncertain though, whether my firewall rules have something to do with it? AFAIK, other services such as mail, terminal services are working fine except for this one. One odd thing that puzzles me is that if my boss brings this laptop to his house and connect it to his Home network through his router, he could connect to UPS and be able to do work and send info in a bi-directional manner. Whereas, if he returns to the office he gets an Error Code 53670 which according UPS has something to do with our firewall and dns resolution. I have attempted and failed to enable this feature and am hoping that maybe someone may have encountered this problem in the past who may have the solution. Again, thank you very much. Very sincerely yours, Servie __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ firewall-wizards mailing list firewall-wizards () honor icsalabs com http://honor.icsalabs.com/mailman/listinfo/firewall-wizards
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Current thread:
- Re: UPS Worldship connection problems with new firewall device Keith A. Glass (Aug 28)