Educause Security Discussion mailing list archives
Re: TeamDynamix as a ticket tracking and incident management system for InfoSec
From: "José A. Domínguez" <jad () UOREGON EDU>
Date: Fri, 16 Mar 2018 10:09:23 -0400
Hello Jason. I will post back anything that gets to me, if the source let's me publish it anonymously. So far, I have heard close to crickets. There was one private comment that I am following up on. José. On 3/12/18 5:00 PM, Jason Fried wrote:
Great question Jose. I’m interested in whatever valuable feedback you receive about TDX. Regards, Jason Jason Fried Information Security Officer Office of Information Technology Services Suffolk County Community College Office: 631.451.4291 <tel:631.451.4291> / Mobile: 631.897.6064 <tel:631.897.6064> friedj () sunysuffolk edu <mailto:friedj () sunysuffolk edu> @SuffolkITS On Mar 12, 2018, at 4:17 PM, José A. Domínguez <jad () UOREGON EDU <mailto:jad () UOREGON EDU>> wrote:Is there anyone here using TeamDynamix as their back-end for trouble ticketing and incident management? If you are, would you mind sharing your experiences both positive and negative. And any caveats that might help better understand your response. The University of Oregon has standardize on TeamDynamix for our helpdesk and ITSM back-end support. We, at the Information Security, are looking a better ways to integrated into our processes. Your answers are welcome and thank you in advance. If the community wants I can put all answers together and share them back to the community. Also, if you rather reply to me directly that is also ok. Thank you, José.
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Current thread:
- TeamDynamix as a ticket tracking and incident management system for InfoSec José A. Domínguez (Mar 12)
- Re: TeamDynamix as a ticket tracking and incident management system for InfoSec Jason Fried (Mar 12)
- Re: TeamDynamix as a ticket tracking and incident management system for InfoSec José A. Domínguez (Mar 16)
- Re: TeamDynamix as a ticket tracking and incident management system for InfoSec Jason Fried (Mar 12)