Password resets

["McClenon, Brady" <Brady.McClenon () ONEONTA EDU>]

I'm curious as to how other institutions handle user password resets when self-service mechanisms fail or options are 
exhausted.  Specific questions I have are:


  1.  Do you allow reset requests over the phone, or require they be done in person?
  2.  How do you verify identity over the phone or in person?
  3.  Who at your institution is empowered to perform password resets?
  4.  How do you deliver the new/temp password to the user?


Thanks,


Brady McClenon
IT Security Administrator
ITS - IT Security
SUNY Oneonta