Re: Phishing alerts

["Barton, Robert W." <bartonrt () LEWISU EDU>]

Morning,

We use alerts from our Support Desk (all notices or mass emails for department come from them, not Info Sec Team or 
Network Team).

-          They go to the staff/fac mostly.

-          They are formatted differently from other notices; we use color yellow for these, blue for general notices 
(upcoming maintenance), red for outages, and green for notice that things are back up.

-          We try to hold down the "noise" as we know people can get numb; grouping notices on 1 alert email and not 
sending notices when maintenance is done.

-          All emails are kept as brief as possible
We have not had many complaints.

Robert W. Barton
Director of Information Security
Lewis University
One University Parkway
Romeoville, IL  60446-2200
815-836-5663

From: The EDUCAUSE Security Constituent Group Listserv [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Jessica 
Murray
Sent: Thursday, February 25, 2016 10:37 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] Phishing alerts


We're looking into how we can better inform our community about phishing emails. Our strategy so far has been to 
educate users on what to look out for, but we'd like to start alerting users when we get phishing reports. It seems 
some schools send out institution wide alert emails, some post to a website or twitter feed. Any advice or lessons 
learned on the most effective way to alert users?

Thanks,
Jessica


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