Re: Exchange Active Sync Policies

["Don M." <djmurd () COX NET>]

Greetings.

Sharing what we do in fortune 500 across 2 Healthcare companies. 

For us, we use a central solution and allow end users to enroll for personal devices once their manager has authorized 
access in writing and both associate + manager have signed physical form.

We also only allow  enrollment via Corp email, enrollments not sent to non Corp email. Net effect is user must be fully 
enrolled participant.

Sent via the Samsung Galaxy Note® 4, an AT&T 4G LTE smartphone


-------- Original message --------
From: Thomas Carter <tcarter () AUSTINCOLLEGE EDU> 
Date: 07/09/2015  11:37 AM  (GMT-05:00) 
To: SECURITY () LISTSERV EDUCAUSE EDU 
Subject: Re: [SECURITY] Exchange Active Sync Policies 

We only reserve the right to wipe devices for employees; we explicitly state that we will not wipe student devices. 
This was unofficial policy, but we had to add it in writing when some of our savvy students read through all the 
permissions being granted on Android when setting up their email. Of course, instead of talking to us, they started 
circulating rumors that IT would wipe their phones/tablets.
 
As you mention, there isn’t a big issue with protecting college information assets with students so we give them a 
longer leash. We will remote wipe the device if the student requests and they have lost their device. But generally, we 
lock their account, change the password, and make them reset it.  This just seems better PR as well as better legally.
 
Thomas Carter
Network & Operations Manager
Austin College
 
From: The EDUCAUSE Security Constituent Group Listserv [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Gregg, 
Christopher S.
Sent: Wednesday, July 8, 2015 12:00 PM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] Exchange Active Sync Policies
 
Hello,
 
I looked through the archives and didn’t see anything recent on this subject…
 
How are you managing security policies for mobile devices connecting to your e-mail via Exchange Active Sync?
 
We currently require a PIN (with expiration), a device timeout, and there is a warning that we reserve the right to 
wipe the device for anyone (faculty, staff, student) who connects to our on premise Exchange via Active Sync.  We have 
never done that, but the warning is there when a user first connects. 
 
The policies work fine for most, but we have received feedback that some of the population is avoiding Active Sync as a 
result of the security policies.  It’s a classic case of security vs. convenience.  However, they then are not happy 
with their mobile alternatives for e-mail (using Outlook Web Access, our home grown portal, etc) which are lesser 
quality services on mobile devices. 
 
So we are revisiting our policy stance, including the possibility of having different levels of security for different 
populations… primarily that we might reduce the restrictions for students who don’t have access to sensitive university 
information.  We’re also in the process of planning a migration from on premise Exchange to Office365 so we want to 
take that into consideration, though there don’t seem to be differences we have encountered so far.
 
If you run Exchange, on premise or with Office365, would you be willing to share how you manage your Active Sync 
security policy, and whether you differentiate by population (or some other factor)?  If you would prefer to contact me 
directly, that would be fine as well.
 
Thank you in advance for any feedback you are able to provide.
 
Chris
 
Chris Gregg
Director of IT
Information Resources and Technologies (IRT)
University of St. Thomas, Minnesota
csgregg () stthomas edu