Re: AD self service password reset ?

[Terence Ma <Terence.Ma () TUN TOURO EDU>]

At Touro University Nevada, we have been using "Password Reset Pro" from SysOp Tools 
(http://www.sysoptools.com/password-reset-pro.aspx). While I personally like it, the students and faculty absolutely 
hate it because they cannot remember the required picture/word association for authentication. We have found that we 
are providing help desk support to reset password for the majority of students every reset cycle.

We are migrating to another product that seems to be really nice (and received well when we presented it to select 
students). The new product is SSRPM (Self-Service Reset Password Manager; 
http://www.advtoolware.com/products/self-service-reset-password/ssrpm_self-service-reset-password.asp). This will be 
rolled out later this week, so we shall see how it is received ....

Best,

Terence P. Ma, PhD
Chief Information Officer
Touro University Nevada
874 American Pacific Drive
Henderson, NV 89014, USA
P: 702-777-1805 / F: 702-777-1736
M: 702-469-1770
E: Terence.Ma () tun touro edu<mailto:Terence.Ma () tun touro edu>

From: The EDUCAUSE Security Constituent Group Listserv [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Witmer, 
Robert
Sent: Monday, March 07, 2011 7:43 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] AD self service password reset ?

Anyone using a (shrink wrapped) AD self service password reset utility for student, staff, & faculty accounts that 
would be willing to share experiences, thoughts, etc?  Does it work with single sign on?  If so, home grown or shrink 
wrapped?  Please contact me off-list if desired.
Regards,
Bob

r.witmer () snhu edu<mailto:r.witmer () snhu edu>

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