Re: Iron Mountain - Connected Desktop Backup - "Heal"

[Roger Safian <r-safian () NORTHWESTERN EDU>]

Prior to the arrival of Windows 7 64 bit, we had great success with Iron
Mountain.  (Likely the 64 bit problems existed prior to Windows 7, but we
had very little 64 bit use prior to 7)  It still works well with non-64 bit
systems.  We do use the heal option, and other than the time involved, which
can be very extensive, we have had few problems.  FWIW, Iron Mountain has
not been responsive to addressing these issues, and we're likely to not
renew our contract because of this.

 

From: The EDUCAUSE Security Constituent Group Listserv
[mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Felker, Mikhael
Sent: Monday, September 27, 2010 10:11 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] Iron Mountain - Connected Desktop Backup - "Heal"

 

If your institution is using Iron Mountain's desktop cloud backup product
"Connected", have you enabled "Heal" functionality to restore full system
state?  If so, what success or issues have you encountered.  If you did not
allow that functionality, what was the rationale (e.g., storage
requirements, complexity, support, etc.).  

 

Thanks,

 

-Mike

 

--

Mikhael Felker

Information Security

UCLA Health System

Medical Information Technology Services (MITS)

Phone 310-267-0498 | Cell 310-210-6054

e-mail: mikhael () mednet ucla edu

 

 

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