Re: Experience outsourcing student email to Live@edu

[Willis Marti <wmarti () TAMU EDU>]

On 1/27/2010 9:06 AM, Terry Gray wrote:
> I think it is fair to say that Google would like everyone to use a
> standard contract, after all, their business is built on scaling via
> algorithmic processes and the absence of exceptions requiring human
> intervention, but they have not yet found language that suits all of
> us.  The good news is that they do seem to be willing to make changes,
> which they eventually try to roll into their standard template.  For
> example, when we started contract discussions with them (nearly two
> years ago) there was no mention of FERPA, but we expect that good
> FERPA language will soon be part of their standard template.

They *may* be willing to make changes, but getting non-standard language
out of them is a non-starter. Even when you know they've done a contract
with a similar institution, they want our suggested changes first -- and
don't want to share what modifications they've already agreed to
elsewhere. I'm sure FERPA language will be there "real soon now" but I'm
not holding my breath.

--
Cheers,
 Willis Marti
 Director&  CISO
 Networking and Information Security
 Texas A&M University