Re: HP's WebInspect

[Dave Kovarik <david-kovarik () NORTHWESTERN EDU>]

This response from my security vulnerability analyst...

"I had crashing issues with the newer version of Adobe Reader 9. I 
rolled back to an
older version of 8, updated the patches, and all is well now.
I never open tickets with HP, so can't comment on the ticket support."

Dave Kovarik
Northwestern University
847-467-5930
************************

Bradley, Stephen W. Mr. wrote:
> Has anyone else had problems with HP’s WebInspect lately or for that 
> matter their customer support in general?
>
> We have had WI for several years now and have a paid up maintenance 
> contract and are receiving little to no response on a problem that 
> cropped up after an update almost 7 weeks ago.
>
> The problem is with the reporting function in version 8.0.625.1. We 
> can run the scans but if you select a report that has critical 
> vulnerabilities in it the report generator crashes with invalid 
> characters. We have been told several stories so far about the problem 
> and although they seem to be plausible stories it doesn’t look like 
> they are working to fix any of them.
>
> The front runner in causes is that they hash the IP address in the 
> scan data and that some of the hashes produce characters that cause 
> the report generation of the software to crash. Sounds good and they 
> can duplicate the problem at will and they have other sites with the 
> same problem so how hard can it be to fix it.
>
> At this point we have what amounts to a very expensive piece of 
> software that produces no useful information
>
> Thanks
>
> steve
>
> Stephen W. Bradley SSCP GCIH GCFA CISSP
>
> Network Security Specialist
>
> Miami University
>
> Security Engineering
>
> Business & Infrastructure Services
>
> 513-529-8129
>
> bradlesw () muohio edu <mailto:bradlesw () muohio edu>