Educause Security Discussion mailing list archives
Re: Compromised Windows Machine Remediation
From: "Drews, Jane E" <jane-drews () UIOWA EDU>
Date: Wed, 6 Oct 2004 16:02:32 -0500
-----Original Message-----
I am interested in hearing about experiences with 'cleaning' user-owned
and managed computers. When a student
laptop/desktop has been blocked from the network due to infection, what
do they do? Do institutions provide a help >desk environment where the work is done? or do they provide resources for the student for 'self-help'? Is the student > on their own to resolve the problems? Is anyone using 'fee-for-service'? If so, what is the user guaranteed to
receive?
Our students have the option of repairing themselves (they are provided some basic instructions), or they can bring their machine to our student repair service at the help desk to have it repaired or reloaded. It can take anywhere from a day to a week for turnaround, but it's a free service. The student has to back up their data, bring in their OS disks, and also sign an agreement (to ensure they KNOW they are responsible for backup of their apps and data, and to waive any liability) before the help desk will do anything to the system. Over the move-in weekend, our help desk also had clinics set up in each dorm to help students fix bad (infected or compromised) machines and get them up and running. I think they did about 50 machines over that weekend; it was very popular and appreciated by students. When the machines are reloaded, they get latest version of OS, all patches (SP2 with firewall on), our A-V software, anti spyware software, other site licensed software (I think), and they will also install anything else the owner has disks for. Jane Drews Univ of Iowa ********** Participation and subscription information for this EDUCAUSE Discussion Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Discussion Group discussion list can be found at http://www.educause.edu/groups/.
Current thread:
- Compromised Windows Machine Remediation Mike Wiseman (Oct 06)
- <Possible follow-ups>
- Re: Compromised Windows Machine Remediation Theresa Semmens (Oct 06)
- Re: Compromised Windows Machine Remediation Jefferson, Ronnie V. (Oct 06)
- Re: Compromised Windows Machine Remediation Drews, Jane E (Oct 06)
- Re: Compromised Windows Machine Remediation Gary Dobbins (Oct 06)