RE: Employee new to industry

["Gary Freeman" <Gary.Freeman () rci rogers com>]

Hi Kris,

Simply said, she needs some training.  CompTIA has many beginner courses
and training guides as well as a whole series of certifications for the
beginner.

The course materials that she may want to get are:

A+ [Core hardware and OS Technology]

Network+ [media and topologies, protocols and standards, network
implementation, and network support]

Security+ [communication security, infrastructure security,
cryptography, access control, authentication, external attack and
operational and organization security]

Check out http://www.comptia.org/certification/ for more information.

With this knowledge she will be able to at least keep up with the
engineers and feel more confident when dealing with customers.

Gary Freeman
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-----Original Message-----
From: Kris Wingard [mailto:kwingard () synergisticusa com] 
Sent: Monday, January 03, 2005 3:25 PM
To: security-basics () securityfocus com
Subject: Employee new to industry

Hey all, I have a question about educating a new employee who is not a
computer person at all.  We're a small consulting company that does
LAN/WAN design and implementation (a Microsoft/Cisco/Dell shop).  We
recently hired someone new to be an office manager/service coordinator.
She is very smart and has good customer service skills, but is new to
the computer game.  I'm having a hard time finding good beginner's
resources to even the terminology used in our line of business, let
alone resources that explain a little more about computer networking and
security.  This person does not need to become a technical guru at all,
but needs to be able to understand what the engineers are doing when
they go out into the field.  I've done a few google searches but can't
find what I'm looking for.  Anyone out there know of any links or
perhaps have some advice to offer based on experience with breaking
someone into this field?  Thanks!

---------------------------------------------------
 Kris Wingard
  Network Engineer 
  Synergistic Networks, Inc.  
  7 South Main Street
  Suite 217
  Wilkes-Barre, PA  18701
  Phone: 570.408.9888
  Fax: 570.408.9889
  Email:  kwingard () synergisticusa com
  Web: www.synergisticusa.com
---------------------------------------------------